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Monica Romero

Consumer Financial Protection Bureau (CFPB)

After graduating from college, Monica volunteered as a translator at various community centers in Denver. Through conversations there, she became aware of the need for increased consumer protection in the financial sector. As an Examiner at the CFPB, Monica travels across the country and works alongside an exceptional team to carry out the institution’s mission to safeguard families and individuals within the financial marketplace.

Tell us about why you came on board at CFPB.

When I volunteered as a translator at community centers, I saw firsthand the need for greater transparency and awareness around financial practices. However,it was during my time in the private sector advising, consulting, and auditing companies on mortgages that I learned about the CFPB. When a good friend told me about an opportunity there, I pursued it. The Bureau’s mission to renew trust in the financial marketplace resonated with me deeply, and I joined the team shortly after.

What surprised you the most about working at CFPB when you first started?

I was surprised by the complexity of the institution and the wealth of knowledge in our team. At the Bureau, we have economists, marketers, statisticians, loan experts, you name it. The institution brings together a diverse and extremely qualified team to work towards a common goal: safeguarding the financial interests of Americans. As a result, I’ve also become an expert in many new industries, products, and services. I love that I am always learning about topics I would have never been

How does your work contribute to a larger purpose?

Everyone at the CFPB is dedicated to ensuring that our financial marketplaces work for American families. Whether it’s increasing transparency for a student taking out a loan, or examining the practices of large financial institutions, I feel that I make an impact every day. In addition, I’ve had a unique perspective into the impact of the 2008 financial crisis. As I travel throughout the country to conduct examinations, I hear personal stories that inspire me to bring positive change to the financial ecosystem that we all play a part in. What happens in the economy impacts everybody, and I am passionate about the Bureau’s commitment to protecting people from being treated unfairly.

What do you love most about your job?

The endless opportunities to learn on the job and travel. To supplement our work, we have access to libraries, classroom courses, skills training and more. For example, we are required to take communications courses and have the opportunity to attend classes at the ABA National Compliance School. You’re not expected to know everything about lending, statistics, or loans before you join the CFPB. What’s exciting is that you learn as you gain experience. This is a unique career path for those who are innately curious and want to make a difference in the financial industry. In addition, my frequent travel across the U.S. also exposes me to so many different perspectives, stories, and backgrounds.

What's your best piece of career advice?

I would encourage recent graduates to consider working in the public sector. There are so many opportunities here to mobilize positive change. In addition, be adaptable to different environments, unfamiliar cultures, and even within your organization. It’s important to remain agile and open to changes as they come.

Some interesting facts about CFPB

Our mission at the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans.

The opportunities we offer are as diverse as the professionals we hire. Multiple internship programs and positions exist in our business areas.

Our vision is a consumer finance marketplace that works for American consumers, responsible providers, and the economy as a whole.

We come from a variety of professional and demographic backgrounds to work at the CFPB, and are all grounded in the same mission: making consumer finance markets work for the American people.