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Stefanie Tsen

Senior Director of Omnichannel Experience and Client Services, Sephora
LVMH Moët Hennessy Louis Vuitton

Stefanie has always been driven by her passion for working with people. She leverages this at LVMH to manage luxury brands such as Louis Vuitton and to help lead Sephora’s latest omnichannel retail experience.

How did you get your start at LVMH?

My parents owned a small ice cream shop in Long Island, and what I loved most about working there was interacting with our customers. In this entrepreneurial environment, I quickly learned that success requires first establishing an emotional connection with people, then executing flawlessly. My passion for people eventually led to an interest in consumer retail. I went on to pursue my MBA at Harvard, and then met my mentor who eventually brought me into Louis Vuitton. I quickly fell in love with the opportunities that existed there and across the LVMH Group.

Describe your journey from Louis Vuitton to your current role at Sephora.

The mobility within and across LVMH’s seventy brands has allowed me to hold several roles over six years. I first joined Louis Vuitton in Client Development and sales, then grew quickly to lead 14 stores in the Northeast. My next stops were San Francisco to lead the Northwest, and then Toronto to manage the entire Canadian market. After taking a brief pause from my career, I returned full-time to help lead and define the future of the Omnichannel Experience and Client Services group. Six years ago, I never would have expected I’d be living on the West Coast, let alone be working on a team that’s shaping the future of Sephora’s digital and retail experience.

What do you love most about your job?

LVMH has a unique ecosystem of brands and provides infinite possibilities to build an exciting, rewarding career within the retail and luxury industry. My career path – from working in Louis Vuitton’s retail leadership team to helping lead Sephora’s omnichannel experience – is a testament to this. The HR community and networks are the backbone of mobility within the Group. LVMH fosters relationships through a range of networking events, trainings led by brand leaders, initiatives such as EllesVMH, which promotes the rise of women within the organization, social responsibility programs, and many others. I’ve taken advantage of them, and truly benefitted.

How does your work align with the LVMH core value "Perpetuating the Future of Tradition"?

Every LVMH brand sets the standard in craftsmanship and dedication to its clients. Louis Vuitton was built in 1854 and to this day centers on the founder’s love for adventure and travel. There’s heritage in every piece and it is the basis for the emotional connection the brand seeks to create with customers. While Sephora hasn’t been around since the 1850s, it’s also known for fearlessness in experimenting with leading-edge technology for the benefit of the consumer.

Any advice for those entering the luxury or retail industry?

My advice for anyone interested in this industry is to work on the ground in retail stores to really understand what your clients want, and to develop meaningful relationships with colleagues at every step as your career progresses. In addition to my incredible colleagues and mentors here, the keys to success in my experience at LVMH are passion for the heritage of brands, a commitment to excellence and quality and an entrepreneurial spirit. If you have those traits, it is a great platform to build a career.

LVMH Moët Hennessy Louis Vuitton Universum Awards

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Some interesting facts about LVMH

The LVMH Group brings together 70 exceptional Houses across fashion and leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry and selective retailing.

The LVMH Group includes iconic brands such as Louis Vuitton, Céline, Marc Jacobs, Moët & Chandon, Veuve Clicquot, Hennessy, Dior, Guerlain, Benefit, Bvlgari, TAG Heuer, Chaumet and Sephora among many others.

LVMH spans an amazing diversity of businesses, professions and brands with a presence around the world.

Joining LVMH means becoming part of an academy of talents and contributing, together, to the Future of Tradition.